AT&T Knowledge base (formerly BellSouth) Knowledge Base Home Page > Uninstalling | Contact Us
 
Search the Knowledge Base and either print or email the solution.

Search the Knowledge Base Browse by Category

- This article applies to version : 5.1 5.2 6.0 6.0.1
- This article applies to All OS
I can't uninstall AT&T Internet Security Suite with Windows Add/Remove Program or uninstall tool.

Would you like to...

Print this page
Email a solution

Problem: 
AT&T Internet Security Suite cannot be uninstalled with Windows Add/Remove Program or the Uninstall AT&T Internet Security Suite option. The cleanup utility couldn't remove AT&T Internet Security Suite either.

Resolution:
To resolve this issue, you must use a special utility, Windows Install Clean Up, developed by Microsoft.

1. Download the utility by clicking msicuu2.exe in the Downloads section below.
2. Double-click the downloaded file to start the installation.
3. Once the installation is complete, click Start point to  Programs and select Windows Install Clean Up.
4. A list of programs will appear.  AT&T Internet Security Suite should be on that list, possibly more than once.
5. For each entry of AT&T Internet Security Suite, select it and click Remove.

To learn more about the Windows Install Cleanup utility, please visit Microsoft's website:
http://support.microsoft.com/default.aspx?kbid=290301


Date Revised:
16-Nov-09

Related Questions:

Downloads:


Copyright 1995-2006 AT&T Corp. Legal Notices All Rights Reserved