Problem: An error may appear during installation or after restarting notifying you that the Anti-Spyware failed to start. The Anti-Spyware option may also be missing from left hand menu.
Cause: Installation difficulties i.e. presence of conflicting applications, spyware, can prevent the Anti-Spyware engine from installing. Solution: The Anti-Spyware engine must be reinstalled. - Close AT&T Internet Security Suite by right clicking the AT&T Internet Security Suite icon in the system tray then selecting Shut down.
- Click My Computer and choose C: the hard drive.
- Click Program Files, then Common Files and choose Pest Patrol.
- Double click ppsdk.msi or ppsdk, whichever appears.
- If a menu appears with a Remove option, click it to first remove the old installation. If there is no Remove, installation will start automatically. Skip to step 7.
- Once the removal is complete restart the computer.
- Go back to the ppsdk file and click it again.
- If the installation doesn't start automatically, choose the Install option that appears.
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